Incompetence, inertia, or dark UX at Havasupai?

It took me 2 hours of clicking and refreshing to book a camping permit at Havasupai, also known as Havasu Falls, for my partner and a friend (I was out as soon as I heard the words “10-mile hike”). Permits usually sell out for the following year on the day they become available. It’s a bit like Black Friday for hardcore nature lovers.

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