Incompetence, inertia, or dark UX at Havasupai?

It took me 2 hours of clicking and refreshing to book a camping permit at Havasupai, also known as Havasu Falls, for my partner and a friend (I was out as soon as I heard the words “10-mile hike”). Permits usually sell out for the following year on the day they become available. It’s a bit like Black Friday for hardcore nature lovers.

Continue reading “Incompetence, inertia, or dark UX at Havasupai?”

My take on a Craigslist redesign

Aspiring designers are often encouraged to build their portfolio with their own speculative redesigns of existing websites or apps. Craigslist is a frequent target for such redesigns, and it’s easy to see why.  Continue reading “My take on a Craigslist redesign”

UX review: Virgin America

I mentioned in a previous post that I’m taking a course on Visual Design from the fine folks at Skillcrush. One of our first assignments was to take a look at Virgin America’s website and give our opinion of the site’s UX. Continue reading “UX review: Virgin America”